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Rethink, Replace, Reduce
Ontario Power Authority: Conservation

Service Pledge

Here’s what you can expect from North Bay Hydro Services:

Repair Service

We aim to make it easy for our customers to report an issue and get a repair service that meets their needs. Our priority is to deliver quality, responsive repairs first time, every time. By supplying Canadian built products and local service.

  • 24 hours a day 7 days per week we will answer your call on any issue with your hot water tank or furnace that you rent from North Bay Hydro Services.
  • Our Certified Technicians will get in touch with you within 2 hours of first contact to assess the issue with your equipment.
  • Our Service Level Pledge is to have all service calls scheduled and closed within 24hrs. (by appointment)

Our approach

  • Provide a one-stop shop for maintenance through North Bay Hydro Services local phone number. Repairs can be reported to us by phone 24 hours a day, 7 days a week, by calling 705-474-8100.
  • Provide all customers with details of North Bay Hydro Services repair policies, including details of the repairs that are the responsibility of North Bay Hydro Services and those that are a tenant or leaseholder’s responsibility.
  • Provide a friendly and efficient service when you contact North Bay Hydro Services to report a repair. We will make an order to the appropriate trade and agree on a convenient appointment to do the work. 


North Bay Hydro Services | 74 Commerce Cres, North Bay, ON P1A 0B4 | (705) 474-8100